To save time and get your answers quickly, please try browsing our Frequently Asked Questions (FAQ) page. We have tried to cover everything we can think of that is important to you. If you can’t find your question below, feel free to reach out to us through our Contact Page. We always do our best to get back to you just as quickly as possible.
What is a proof and will I receive a proof to review before you print?
A proof is a digital image of what your complete art will look like, including your personalizations. As a standard practice, we do not send out individual proofs because your artwork will be identical to what is being represented on the purchase page. However, custom artwork orders may receive a proof if we have any questions or concerns about how your art will appear at the time it is being digitally created. If your review is being requested, we will email a digital copy out to your email address associated with your order. Our proofing service is free of charge. Your order will be ‘on hold’ until you have had time to review your proof and a satisfactory proof has been created.
Do you offer any other sizes, other than what is listed on the product’s purchase page?
Yes, we sure do. We are a full scale graphics and print shop and can accommodate most requests for unique or very large dimensions. Please feel free to Contact Us if you are interested in and message us your criteria. Our very friendly Help Desk staff will be happy to assist and offer you a quote for your custom needs.
Is it safe to order with a credit card on your site?
Yes, it is! The Art Friendsy website is fully encrypted and you can rest assured by viewing the padlock viewable in your browser bar. (Sometimes the padlock is displayed in green. To further ensure your protection, we also use only the safest payment options through checkout for your direct credit card payments. Your comfort, security and trust are very important to us.
How do you ship your prints?
We utilize multiple shipping companies to get your art to you just as quickly and reliably as possible. The US Post Office manages the majority of our lighter packages, as well as FedEx and UPS for expedited and/or bulkier orders, such as canvas prints.
How long does it take you to ship my new art to me?
Once your digital proof has been approved, we begin processing your art for printing right away; however, printing and shipping do take time. For metal and paper prints, delivery is typically 5-7 business days. For all mounted canvas prints, delivery is up to two full weeks. Expedited service ensures a 24 hour turnaround for your proof (or 1 business day) with a much shorter transit time frame. For more information on shipping times for standard and expedited service, please see our Shipping & Delivery informational page.
What materials do you use to create your art pieces?
Art Friendsy uses the highest quality materials and inks to ensure superior quality gift giving and decorating. Your art prints are built to last for generations indoors and should be expected to become future heirlooms. For more detail about each medium, please see our About Our Prints informational page.
If I do not like my art piece, may I return it for a refund?
Yes, you can. However, should your art arrived damaged in any way, get lost in transit or does not match the proof that you were provided, we will replace it immediately at no cost to you. Please note that we do take great pride in the quality, construction and design of all of our prints and your satisfaction is very important to us. We ask that if you are unsatisfied for any reason, please reach out to us to explain what does not meet your expectations and allow us to find a solution that best suits both You, as our valued customer and the Designer, as our valued artisan and visionary. To ensure that you understand fully what our products are made of and how they are created, please see our About Our Prints page.